Utrimati clients on the line. Nalashtovuєmo input dzvinki. Create the correct vibration. Intercom and lock control

Clients onlinePBX share two parts. Some people know, don't be afraid. Іnshі to fix: to grab for the whole row, parallel to the last two or three works and forget the basic speeches. Prior to them, the distribution of incoming calls is made according to the executives.

Intelligent contact manager

ICM is also an intellectual manager of contacts in rozpodiljaє in іdnі calls and contacts. ICM increased speed of robotic managers - the stench does not waste an hour, transferring the client to a new colleague. And customers are not explained to one of those same smart managers. Play usi.

Earlier, ICM started on the internal base: bullets in / out calls for the specified number of chi ni. Yaksho bouly, then the automatic telephone exchange z'єdnuvala number with the remainder of the manager. Yaksho nemaє - behind the standard script.

New

Okremo did the trick and regulated the value of the visual from the CRM system. You can do it better and explain it to the robot by phone, so we got the opportunity in ICM. It is no longer necessary to copy the data from amoCRM and insert it into the onlinePBX setup. Deliver the switch to the intelligent contact manager and include it in the call script.

The old ICM used to designate a keystroke for transferring the links without turning into the script. It is clear that it is not in the net, the simple redirection and calls are transferred to mobile. Ale spіvrobіtnik in roaming, hvorіє, having turned in a smartphone - wiklik pіde in nіkudi. So you will be able to get back to us with probes. Klіnt pіde, while the spіvrobіtnik turn to the robot.

Yak tune

ICM connect yak be-yaka іnsha servant in Management Panels → Improvement... The new standard internal number is -6100.

1. In the field Міsta code add prefix phone number: 495 for Moscow, 812 for St. Petersburg or 343 for Yekaterinburg. Tse for quiet vipadkiv, if the operator is working with numbers without a code.
2. Give internal numbers to the name, for which ICM rules are not applicable. For example, the director had a chance to talk to the client, so when you call the client again, do not forget - give the director's number to the viklyuchennya.
3. dzherela be divided into two types: available and active. Їх can be chotiri: ICM base, contacts from amoCRM, Bitrix24 or Megaplan. The active dzherela is ordered according to the order of the cherga - from the top it turns into a perch. For example, install the amoCRM file, and then ICM, if you want to see more information from the CRM, but if you are on the go, you need to convert it to the internal base of the PBX.
4. Check the box to transfer the calls to the mobile phone. Know if you need to telephonize only to the internal one and transfer the phone calls to a group or a group, if the call is not in the net for any work.
5. enter the number for substitutions, Kudi will be transferred to calls, as the manager does not know if there is no connection to the PBX.

Write in the comments and think about updating the Intelligent Contact Manager.

If you need it, then all of your athletes have taken away links from the client at once.

For example, your customer will call your company. Yak dzvinok is guilty of being raised by your spy athletes? Is it guilty to find it all at once? What about in singing order? Would you like to have a phone call out of a spyvrobatnik, for more than an hour you haven’t been on the phone (for example)? All prices can be adjusted here, at the widdilakh.

For the substitutions, “Viddil sales” was already established with the first teacher. To push on a new, schob vidredaguvati. You can tell me to see you.

Internal number viddilu

The additional number appears immediately. Make sure that you need some information that is necessary for the commune of all the middle companies, if an employee calls, for example, in accounting (whoever needs an accountant, and not a specific one), or an assistant who is a guarantor of sales, to translate into clients

Rozpodіl dzvіnkіv vseredinі vіddіlu

Viber, as the cause of the cause of the problem, is shared by sportsmen.

Diya for inconveniences

Adjust, well, it’s possible that your sportsmen don’t see it for a long singing hour (it’s triviality to adjust). You can:

Turn on auto-prompts, so that you vibrate and ask for a call before calling (your auto-prompts file can also be connected from your computer).

Transfer the phone number to a call number (for example, a senior teacher or a doctor)

Convert dzvіnok in іnshy vіddіl or to a specific spіvrobіtnik, established in the system.

Zorotny dzvinka replacement

Clients, I don’t want to check on the line, you can proponuvati substitute zvorotny dzvіnok... When such a call is substituted, such as ringing up the client to preserve his position in the first place, as only one of the sportsmen will ring, the system will call a friend of the teacher, then to the client. You can also help you improve your clients and your loyalty, it doesn't need any more most hour Check the manager's message on the line.

Beastly respect, that the ringing dvinok is swollen for the hour, for the hour, set in the front section "Iaksho nіkhto zі spіvrobіtnikіv didn’t look like a stretch ...". Once an hour has passed, the system does not respond to calls, the system will call the clients, vibrate and send messages.

We recommend that you set up ochіkuvannya vіdpovіdі in the range of 10 hilines. Whenever you set up a small hour of cleaning, for example, 30 seconds, it’s not awesome for the sportsmen to get out of the ringing bell, and the client will notice that it’s unavailable because of the request to send a vote.

Completed viddilu settings

To save yourself, you can see the axis like this:

You can find out whether there are a number of views without being mixed: technical support, Maysternya, reception, accountants, lawyers, etc. Be a spyvrobitnik can be inclusions in the number of wrinkles and admit dysfunctions in the skin of them.

Did you create new ones, did you introduce spy workers in them, and did you set up the logic of development? go to

As a rule, the Russian business is released before the hearing of the incoming telephone calls Only if there are problems: claims of customers, villainy of the base, at the expense of contact and that kind of inappropriateness.

Timing for an hour per hour of listening and analyzing to enter before the sale of calls can greatly improve the financial indicators, discipline to the staff and reduce vitrati. All nutrition is in the correct interpretation of the tribute.

This statute will be correct to the chief executives of sales, financial directors, HR managers and business owners in companies, the primary contacts with customers are received by phone.

override the links

As soon as there are sales in more than one sportsman, then some of them are sold (via the phone) for the best price. Having heard all the incoming calls, you can find such an active leader. In addition, the sales indicators are more beautiful in terms of maturity to the outright number of accepted connections from new potential customers.

It is possible to quickly increase the sales level, simply by re-subscribing the contacts with the managers.

Todi can be SO set up the rozpodil of the input connections, and some of the stench went to the most effective salesperson. I’m not in the office, but not in the office and so on. That, for the scenario of the problem, the offensive at the bottom of the other for the efficiency of the salesperson. If it’s not okay, then the third and so on. D.
Inakhe go out, so dzvіnok accepted something horrible. And the manager with the rotten KKD can spend a lot of potential clients.
Tsey rozpodil it is easy to adjust to be-yak office automatic telephone exchange for a virtual number.

The butt of our clients... A company with a production and installation of plastic windows.

Manager Marya accepted 118 incoming connections from new potential clients for a month. They won 44 sales (in exchange for the visit of the deputy). Її KKD sklav 44/118 * 100% = 37%.

During the same month, manager Mikola received 189 calls from new potential customers and sold 53 items. Yogo KKD 53/189 * 100% = 28%.

For shopping bags Misyatsya Mykola got the prize, so that he sold a large number of news, niz Maria. I really want more constipation.

At the replacement of the certificate of the chain of the Ukrainian company, we heard all the incoming calls and the real leader of sales - Marya, was heard.

On the basis of analysis, we were pleased to put the phone number of Mary the first in the scenario of communication.
In the coming month, the reshuffle allowed 22% of the average sales to be sold.

Motivate salespeople

Wiretapping advances financial indicators of salespeople.
The very fact of post-eavesdropping is to blame for the vidomy managers. The sellers fix the items in the skin. Especially since the person is responsible for the results of his robots. And the copy hangs from the copy.

It was important to show that it was critical to demonstrate the pidleglim in order to be able to be victorious for their motivation.

Hearing of dvink_v additional help to create the most effective system of motivation.

KKD sales, that is, the conversion of all accepted connections from new customers to real sales, є.

It is important to take as a basis not the numbers, but the percentage indicators. That is, what a lot of sales from the number of received general responses to the development of a particular manager. And then you see, yak in the butt with Mikolya, undeservedly getting the prize.

I recommend listening to all incoming calls during sales for the last 2-3 months. With this rank you can find the average KKD in terms of sales. Acceptable, tse 50%. So you can really be a manager.

Writing 50% of the plan, which is the fault of all managers. For the stench, I will take away my "fix" - the basic salary. As soon as such additional sales are planned, then the premium is 2000 rubles. etc.

Be responsive

Ale palytsya is guilty of being two-handed: if the manager loses 50% of the minus one sales, then there will be a fine of 1000 rubles, Minus two sales - 2000 rubles. etc.

The idea is that the manager sees a response to the result in case of a client's skin connection. It’s not a secret that some sportsmen don’t want to get stuck, satisfied with the basic salary. And in times of the fine “fix” may be much less.

Motivation, based on public tributes, more beautifully.

Progressively you can change the sales plan. Importantly only, you can reach it practically. Also, managers can simply lose heart and sales can fall.

There were vip drops, if the managers, to advance their KKD, asked their friends to call and "cupuvati" from the viewers of the clients. This sales plan can be combined. For example, in the medical center, or beauty salon, you can set a plan for an appointment at a rate of 50%. First of the number of cichs they signed up to accept the blame actually come no less than, say, 80%.

The butt of our clients. The introduction of a similar two-way motivation (entry + arrival) in the beauty salons, the salary fund of administrators (the smell of selling records at the reception) increased by 6%. The virus has grown by 21%.

Know the weak Lanka

The company will spend a lot of energy, an hour and a penny for the new managers in the new sales. At the same time, the manager Vasil can be good at the technical "adherence", ale of the falsifications in the competent formulation of the partios. And start this one and that one.

Eavesdropping allows for the weakness of a particular sportsman, and it is possible to describe it in detail.

Listening to ALL in I work with emphasis on yo navchannі itself on tsomu. It is more efficient, faster and cheaper.

Not cheap

Proceedings of all of them, you can find out the reason for the reasons for the purchase of a particular product or services.

The butt of our clients. As a result of eavesdropping on incoming calls to the dental clinic, I will be recorded at the reception by the implantation of the middle of the first patients, 16% were seen through the road. Reshtu cost-effective graph of robots, quick fixes of clientele, visibility of parking, quality of a car, visibility of lines for payment, etc.

Knowing the true reasons for the type of purchase, it is possible to change the number of services / goods without losing customers.

We have delighted the clients with a 5-10% improvement in the quality of the implantation and wondered how to be recognized on the recording at the reception. In the coming month, as a result of wiretapping, there was no increase in the number of changes, neither on the record, nor on the upcoming sales. The clientele could make more money, so it would be sensible, it would be possible to improve the price, not be afraid to spend on clientele.

What? De? If?

Alle the price-list adjustment, there are no options for correcting the robots of the company.

The butt of our clients. The wiretapping of the beauty salon showed that a large number of clients wanted to sign up before the masseur for the second time at 17:00 and on Saturday from 12:00 to 16:00. Ale masseur didn’t work at all. Clients did not sign up for the reception.

Customize the graph of the robot to power the cells.

We have pleased the salon to remember the graphic of the masseur's robot. In the coming month, the sales increase from the masseur was 18% in a penny equivalent.

Optimize vitrati for ads

Bagato hto vikoristovu "call-tracking", if the skin channel advertises its own phone number. And then marvel at the sound of the phone number and the advertising channel itself.

The problem of a polyag is that the statistics are "difficult", so as for the number of numbers to call and old clients, and "do not be drunk there", and spam, etc.

And the axis of hearing the skin calls, then it is possible to see non-functional communication and intelligence, as a number of new potential customers on the phone has decreased and the number of managers and sales has been increased.

A hard-core analysis of wiretapping allows vigidny channel sales

The provision of a general lance from the first connection of the customer until the residual payment is given the power of visibility, which the advertising channel itself brought the maximum influx, and also using other channels for fun and information to creep різні tipi clientele The smell may not be the same as the platform, the steps of glory and scandalousness.

The butt of our clients. Listening to them, they held out a few months of all calls to the laptop repair salon, and they took the offensive indicators for a month.

3 advertisements in Yandex. Yu Ya ”over 96 connections were made from new potential clients. Having become 42, take away the unjustified laptop. Kur'єr zmіg was established with 38 clients (they didn’t respond to calls, they gave the wrong address / phone number, etc.). As a result, there is a net income from one call from a new one potential client Stored 442 p. with advertisements in Yu Ya.

The rash in the district newspaper was given clean 514 rubles. from one link, SEO promotion - 829 rubles, and Google. Adwords - 868 p.

As a result of a skilful analysis (from the initial link of the customer to the final payment), it was decided to transfer the entire advertising budget to SEO and Google. Adwords is the most popular advertising channel.

With a stretch of the coming three months, do not change the price of advertising, the repair salon has increased its net income by 14%.

Technical implementation of recording roses

Most of the current office PBXs support the ability to record sizes. For example, the price has been implemented in the Megaplan telephony.

Recording roses is an easier and cheaper technical solution.

If your athletes take the posture of the office, then ideally on the way virtual number... For example, the rent of a direct Moscow number with the function of recording rose flowers is close to 1000 rubles. at the month.
If you are using a small phone number (for example, from MGTS), then, in order to save your number, you can enter a forwarding system through a virtual number.

legality of wiretapping

Legitimacy of wiretapping of telephone calls will preserve the advancement of customers and sportsmen about audio recordings of dvinks.
The current legislative practice of listening to incoming calls is absolutely legal, as the offenders (client and spy) have been informed about the matter.

For the workers of your company to achieve a simple official service from the standard.

For clients bazhano vikoristovuvati two ways of informing:

1) on the official website of the company(For example, in the section "Contacts")

As long as you take the decision to write down the feedback of your sportsmen, then on the cob by phone and on the phone, the sportsman is guilty of an explicit form in front of the client.

When organizing business in front of the company more important food: Who should be entrusted with the function of customer service? Organize the processing of victories in all the middle of your company or vibrate outsourcing contact center?

The lower ones are seen by those who can help you to know the type and size of the correct vibration.

Kozhen dzvinok maє value

These companies do not have proper respect for the process of receiving and distributing incoming connections. As a result, with successful robots in marketing, and especially with a great influx of customers, business does not bring a good deal.

The quality of the service of the skin inlet connection without a priori infusion both on the number and on the level of sales, and on the reputation of the company as a whole. Necessarily due to the fact that the specificity of the company's activity and the character of Lyudin was taken into the process of communication, as a service of the clients, but on the whole food. It is not necessary to repeat that, in the minds of a current competition, the factor can clearly see your company among competitors.

For a clear and effective interaction with clients, you need good health professionals and professional technical safety.
With a competent approach to personnel, it will not be difficult. And the axis is up to the choice of the solution for organizing the contact center, it goes even more seriously. As soon as you lay down, as the whole process of interaction with clients will be initiated.

Internal or outsourcing contact center?

Let's see the plus and minus of both options.

Outsourcing contact center - the center of organizing with sportsmen and possessions, as taking on the function of receiving and processing connections in your company.

Do you want to trust someone with some element of your robot, in order to be sure to keep the level of sales and your reputation?

Minus and outsourcing contact center:

• does not allow you to control and analyze input signals without a priori, as well as the quality of their processing;
• outside academics do not know all the subtleties and nuances of your business;
• Operators on the side often motivate you to see your indicators, and not to save your income;
• with an expanded business and an increased number of customers, the services of the outsourcing center for the processing of victories can be significantly improved, so that the services become economically unimaginable;
• it is practically unwise to integrate with internal processes and resources of your company (CRM systems, helpdesk, internal knowledge base).

• quick launch;
• not in the middle of your participation (except for the use of general indicators and the development of business processes);
• Nemaє vitrat to pay for the initial operation of the operators;
• standard business processes;

Organization of the Vlasny contact center.

Unimportant to the great market of the services of third-party contact centers, it is necessary to have a permanent drink at the in-house contact centers. Є a number of organizations, for example, financial ones, which, in a large number of types, are responsible for their own power resources.

• cob investments in the organization of the center of the processing of the wikliks can be found;
• it will take more than an hour for the terminal to the contact center (I would like to lay down a different solution and scale of the company);
• the special person will need to share in the organization of food and business processes;

• additional control of the process;
• the revision of the policy of relations with the clients of the all-around company, the form of the brand of the company;
• expanded statistics for bagatma indicators of the quality of customer service;
• the ability to easily integrate the operators' robots in the complex processes of the entire company, zokrem - expand the information on CRM systems and additional personal information about the client;
• safeguarding the customer base and preserving the personal donations of customers;
• scale;
• freedom of choice and registration of new technologies;
• Effective reception and distribution of input connections.

Svіyno, svіy contact center maє masu perevag. Unimportant on the price, the skin company has an early fast food supply -

How vibrati?

If you need a quick solution, it’s not because of your participation, but because you know the function of customer service, if you want it to be private, then you definitely have to choose an outsourcing center.

Ale yaksho Vi:

• consider the importance of robots with clients;
• control and analyze the whole process;
• think about the quality of customer service and the reputation of your company;
• you want not just mother statistics, but you want to remove the data for making operational changes in the process of servicing clients,

They do not care about those who choose the method of servicing clients, the main ones from the company’s choices, of course, most of the company’s vikorystovuyu to change the messages. When the robot goes to the main clients, go to the qualified operators of the internal contact center, and the excess of calls is sent to the call of the service. So, for example, it is simple to supply power to all clients, as it does not require special knowledge, as it can be outsourced. With a whole lot of robots with important customers, the processes of up-and-over cross-selling will be overwhelmed by all the middle companies.

Our servants

We are very smart, because for your business, skin care plays an important role, so a good and functional product will be promoted to you in an external supervising project at all stages and with a support service in 24/7 mode.

Mi proponuєmo software solution for organizing contact centers, as well as for companies of small and medium business, which need the ability to receive and process incoming connections.

With the help of our solution, you can automate incoming and outgoing communications, process business processes and process your contact center. Do not allow you to customize the efficiency of the company and the quality of sales.

Our product is smoothly working right across the scale of your contact center and your profile. At the same time, the processing, the output of the input signals is displayed according to the opposite algorithm, which is effective for the given user.

Perevagi MightyCall Enterprise

Receiving and processing of incoming calls from MightyCall Enterprise is an enterprise level system. Every second the program can process up to 27 new calls. Most often, it is oversized for contact centers on an interregional scale. With a wide range of personalized algorithms, it is possible to create noisy scenarios for the skin input connection.

An absolute experience of MightyCall Enterprise є support for any SIP clients and the ability to receive a user, as an operator, as well as automated system... The solution has the ability to voice recognition and synthesis of mobile devices, as well as fusion cards when integrating with CRM systems.

Well, there is a problem with the system and the distribution of calls, then there is an overwhelming routing to the level of the operator's buttons, as well as the efficient adjustment of the algorithms in the distribution of the contact centers.

For our help software security it is possible to provide a skin input call, to turn on the automatic callback system when a wiklik is missed and a victorious routing in the presence of a predicted hour of wake-up calls.

The quality of reception and distribution of connections is implemented in our solution for to the best friend, Which can be approved by any patents. For a real hour (for any hour's tasks), you can display up to 350 different statistical indicators.

It is possible to provide a stream of operators 'and clients' wikis, as well as to manage functions in hand, overloading and providing communication.

Make the right vibe

It is extremely easy to find a robot with us. Substitute a free demonstration of our product with a commercial proposition. Letting the MightyCall Enterprise pass, you will accept a good product, which is easy to integrate into any infrastructure in the shortest possible term (within 1 calendar month). Besides, our customers are guaranteed a tsilylobovy technical support.

It is obvious to us that the robots are overwhelming: for 16 years of robots on the Russian market, our company has implemented more than 1000 projects on a large scale in all business trips.

Functional, but smarter and better than a solution - the lock of a successful robot and your contact center and business as a whole.

After calling the main number, it is necessary to change the number to the required one, and then to a specific fax, or call the same number more times, check out the number, etc. spіvrobіtnikіv, who will help you to eat here, kudi treba. The solution to the problem is the routing of dvinks.

What is the routing?

At telephony routing - a set of connections for incoming calls to a multi-channel number. Routing can be static - given once and at any time, or dynamically - it can be calculated according to the predetermined algorithms given in advance.

The simplest version of routing is familiar to everything - the price of redirecting calls to mobiles. However, the great company is not satisfied with the settings of the telephone device. Here you need special possession - office analog or virtual mini-automatic telephone exchange.

Recognition of the one who is vilny

Establishing routing paths will lead to a special respect, as well as the productivity of the business, as well as the additional employment of the staff, in order to establish contact as quickly as possible.

Static routing is based on the principle: match the one that is valid. Incoming dvinok automatically go to the sp_vrobіtnik, whose line is vіlna. Receiving and distributing dvinkiv viroblyaє office automatic telephone exchange (analogue or virtual).

Recognition of the one that is required

Dynamic routing is more functional;

• Are there any representatives of the company located in the other regions? You can set up redirection of calls according to the number codes to enter. To the client from Omsk there is a change in the number of people, the connections from St. Petersburg to the winter in the capital.
• It will be reasonable to set up the reception and distribution of changes from one year to the next, in some kind of growing branches. A new link from Vladivostok will appear in an hour for Muscovites and Navpaks.
• Virtual PBX gives you the possibility of more detailed routing of incoming messages. For example, you can bind to enter from the VIP-client's number to the spy's phone number, which can be done every time

voice menu

Manually set up the routing for the additional voice menu of the office automatic telephone exchange. In the whole range of links, they are redirected to the back of the client. Having heard the change of messages and services, you can call in tone mode and select it directly (sales message, technical support service, company standard, etc.). Such rospodіl of incoming signifies to save an hour of spіvrobіtnikіv.

An obvious challenge - the possibility at any moment of changing the routing, vibration of the relevant numbers and in. Without additional help, technical specialists.