After completing the procedure, you will hear an alert tone to pick it up. Technique for completing the speech

When we reason with people every day, it’s too early and natural for Rozmova to come to a logical end. When using telephones, we add visual cues that play a key role when interacting with other people. Why is it so important to end the telephone conversation; We don’t know how to complete it without the patient experiencing discomfort.

Here it is important to remember two speeches:

1. We have the power to maintain control over the rose, regardless of who has released it.

2. The requirement is for the uniqueness of the unbreakable completion of the rozmovi. You can show directness, but in this case you won’t be able to feel the feeling of a rash.

For the sake of completing telephone transactions.

1. It is necessary to practice to create a smooth transition. It is unacceptable to cut off roses so harshly as to interfere with her completion. If the relationship ends abruptly, the partner will begin to understand what his words indicate a rapt change in the partner’s behavior. It is inevitable to repeat what you said, which provoked a negative reaction in you. You can make a plan in advance so that you can see the hour when the ceremony is completed. It is not necessary to hold out until the moment when you have to inform the spivrozmovnik that you are in a hurry to pin Rozmova.

2. Don't bother. It has long been known: chatter creates insufficiency and discomfort when using the telephone. Sensing the inconsistency, the speaker, regardless of the arguments before the meeting is completed, begins to think that the problem is gone. To complete your job, you need to develop your skills in a strictly professional manner.

· summarize Rozmova to show the spivrozmovnik what time it is to finish;

· Retell Rozmova, so as to reconcile the spivrozmovnik, that everything was said to him on the basis of feeling;

· Feed the thought of a spivrozmovnik about Rozmova;

· Complete the rosemova. Let the spivrozmovnik put your ears first. This can be done with a dribnitsa, but if the spivrozmovnik puts the hearing first, it appears to be under control of the rozmova. In addition, it avoids situations if the person hangs up without suspecting that the responder wants to add more. Having decided to give the partner the opportunity to hang up first, the presenter makes a sound to indicate the connection has been made.

Visnovok

Business work is an indispensable part of human life, the most important type of communication with other people.

The trick to conducting telephone conversations lies in briefly telling everything you need to know and leaving the rest.

The basis for successful business telephony work is competence, tact, kindness, the use of business methods, the correct completion of telephone work, the ability to quickly and effectively solve a problem or provide assistance in it. irishenni. It is important that service and business telephone conversations are conducted in a calm, attentive tone and convey positive emotions. The effectiveness of business telephone calls depends on a person’s emotional state and mood.

The exact value may be based on expression. You can see how different people are in what they say, because they are caught up in the most important problems. Before the hour of prayer, you need to take a holiday. Voice, tone, timbre, intonation for a respected ear can speak even more. You need to try to speak fluently, flowing with your emotions, and not try to interrupt the provocative mood of the sick person.

ADMINISTRATION

MUNICIPAL INVENTORY

"ULYANIVSKY DISTRICT"

R OZ P O R Y J O N І Є

15.08.2013 № _35-r_

ex. ________

adv. Ishiivka village

About hardening

Vedennya standard

telephone roses

By establishing a unified ethics for conducting telephone transactions, promoting corporate culture in the administration of the municipality “Ulyanivsky District”:

1. Confirm the Standard for Telephone Roses (Addendum).

2. This order gains rank from the day of its signature.

Head of the administration

municipal lighting

"Ulyanivsky district"

municipal lighting

"Ulyanivsky district"

view 15.08.2013 № 35-r

Telephone standard

1. Foreign regulations

1.1. Standard for conducting telephone calls (hereinafter - Standard) directing on the established unified ethics for conducting telephone calls in the administration of the municipality "Ulyanivsky district", development of corporate culture and promotion of the status of local self-government bodies Nya.

1.2. The standard is being expanded by municipal services and especially by municipal services (hereinafter referred to as public health workers).

2. Basic rules for conducting telephone transactions

2.1. In the course of conducting telephone transactions, telephone workers should demonstrate tactfulness, kindness, adherence to standard literary language, speak grammatically correctly, clearly and expressively, clearly, specifically, without tension or ambiguity, without allowing misunderstandings or predatory tlumachennya sensu sliv. It is possible to use, to a minimum, the use of highly specialized terms, the use of etiquette vocabulary ("dyakuyu", "dyakuyu", "be kind, vibachte" etc.) and vikorystnym mind. In a new way of speaking, the fragments will soften the dark tone of the poem.

Movny template:

Vibachte, could you Vi... (call back, repeat, speak louder)?

2.2. During the hours of telephone calls, students need to speak succinctly; the rigor of speech usually involves 3 to 6 hours.

2.3. The specialist who is in charge of the telephone must be competent in all major areas that may be disrupted in telephone communication, and will be able to promptly resolve the problem or provide assistance in the best way.

Due to the impossibility of the current situation, it is necessary to clearly indicate to the people that in the administration of the municipality of the “Ulyanivsky district” they can contact for help.

Movny template:

Unfortunately, I don’t have any information about this diet. You will need to contact... (indicate the structural department of the administration of municipal education "Ulyanivsky District") or a person who can help you from the top nutrition) for the telephone (indicate the telephone number).

2.4. Return to the spіvrozmovnik trace on “V” on the name and according to the father or only on the name that the spіvrozmovnik does not allow.

2.5. When you're on the phone, be sure to check the icons so you don't miss important details. For this purpose, you should prepare in advance a device for recording the details of your completed home (notepad, notepad).

2.6. You are not allowed to leave the phone for a long time and wait for the phone to ring for 60 seconds, then explain the reason why you need to log out of the phone, and make sure to check again. Yes, which confirms that the spivozmovnik is ready to check.

Movny template:

I need to... (indicate the actions that need to be done - for example, check this information with an authorized agent, find a document, etc.), for about 60 seconds. Are you waiting to call you back?

2.7. If you need to search for additional information, which takes more than 60 seconds, or if you need to enter terms in other ways (for example, to the public), the doctor must write down the phone number of the health care provider and ask for his permission call you back through the song for an hour. Through the common term, the worker will definitely call you back.

Movny template:

Unfortunately, I am not ready to immediately respond to your request, for which I need... (indicate what needs to be done (for example, look at all the materials)).

It’s a pity that I won’t be able to provide any evidence for your request right now, because there’s no need to sing out loud in terms of terms.

2.8. It is not allowed to conduct “parallel conversations” with two people at the same time (over another phone or with a separate phone), the advantage is given to the one who answers earlier, and the conversation with the other is better to be postponed to a later hour, having clearly identified him.

If there is a doctor in the doctor’s office, then communication with him, of course, has priority. The dialer will follow the call, but only in order to know who to call and let you know if you can call back.

If you arrive at the telephone line at the hour of the telephone call or call with another telephone, you need to get out and ask permission to call back the one who has returned later and named the exact hour.

If during the hour of service the telephone call to the office of the spivorbotnik arrives, it is necessary to ask the spyrobotnik to leave and check or get in front of the spyrobotnik and interrupt the time-consuming telephone call.

2.9. During the hour of telephone conversation, it is unacceptable to be distracted by other inquiries, noise and other noise, chewing or absorbing.

Before you choke or cough, it is recommended to take the pipe away from your face, and then get yourself thoroughly cleaned in front of the septic tank.

Don’t speak louder or scream, as it’s bad for the spirit of the heart attack, but you might as well call back from a different machine or at a different hour.

Movny template:

Vibachta, it’s a little bad, could you repeat it (speak louder, call back)?

2.10. The initiative to complete the conversation must be carried out either by those who telephoned or by the eldest of those who are responsible for social status or age in accordance with the following rules:

1) the man is responsible for hanging up the phone later than the woman.

2) the young man cannot pin Rozmova down until the elder man stops talking;

3) the person has arrived, you can hang up the phone after you have found the person;

4) if two equals are in agreement over their life and form as a human being, then hang up the phone first on the one who telephoned.

2.11. During telephone conversations it is unacceptable:

Vikoristovat stop phrases assigned to Appendix 2 to this Standard;

Ignore the food of the diarrhea;

Interrupt the telephone line for at least 60 seconds;

Unceremoniously interrupt the spivozmovnik;

Talk for a long time, not confirming the participation of the rose with short remarks;

Respond to the aggression and inattentiveness of the psychotic, give free rein to emotions;

Vikorize double-meaning phrases, tensions;

Watch out for your spontaneous partner if you are in a hurry;

Complete the Rozmova without saying goodbye;

Don’t call back if you were told to earn money.

3. Rules for conducting telephone calls when the entrance telephone rings

3.1. When the phone rings, pick up the handset after 2-3 rings (on the first ring, dial your phone number, on the second, hang up, on the third, laugh and pick up the phone).

3.2. The health worker is obliged to clearly identify himself to the municipal authority, introduce himself (by giving his nickname, his father’s name), and greet the health worker with “Good morning” (until 12.00) or “Good day” (from 12.00 to 1 8.00).

Movny template:

Administration of municipal development “Ulyanivsky district”, good afternoon!

3.3. If the sickness worker does not name the reason for his ringing, the sickness worker should explain this.

Movny template:

Be kind, introduce yourself, be kind!

How can I brutalize you?

How can I introduce you?

How can I help you?

3.4. The speaker is responsible for listening respectfully to the speaker, using the active listening technique:

1) sit down with someone who seems to be a spivozmovnik. Remnants of respect may be short-lived, rumors attract a clear concentration of respect;

2) before the hour of calling on the phone, indicate the food that was on the paper, so as not to interrupt the sleeper;

3) apply until the skin becomes infected (approximately a third of the skin). The sound of your partner’s name creates visual contact and a feeling of closeness.

Movny template:

Irino Borisivno, you say...

You respect, Irino Borisivno, what...

..., did I understand you correctly, Irino Borisivno?

4) demonstrate kindness. Conduct Rozmova carefully, calmly, do not make superfluous remarks, do not raise your voice in a manner inconsistent with the tone of the spivozmovnik, tactfully interrupt the spivozmovnik for necessities and take Rozmova in a constructive direction.

Movny template:

Vibachte, why am I interrupting you...;

I have understood the essence of your beast...;

5) demonstrate interest before talking about the conversation. During the hour of prayer, it is inadmissible to save the rituals of prayer, to hear praising sounds, whoops, repeat keywords, short remarks, which show the stress of the student and his preparation before divorce.

Movny template:

It's required...

I'll understand you...

Zvichaino...,

Tse tsikavo...;

6) contact your advisor for clarification - this will help you get more information.

Movny template:

Be kind, find out.

Did I understand you correctly that the problem lies with...?

Won't you repeat it again?;

7) use the technique of paraphrasing (formulate the idea of ​​the spivozmovnik differently, in your own words) for the correct understanding of the spivrosmovnik. Paraphrasing allows the speaker to understand what he is hearing and understanding, and if he understands incorrectly, then promptly make appropriate adjustments before notification.

Movny template:

To what extent have I understood you...

In your opinion...

That's why you respect...

3.5. Whenever the caller uses the telephone at work during the day, you should not be confused with the fact that there is no one. It is necessary to indicate the hour when you can call back. In such situations, it is necessary to find out at the phone what the phone is, the nickname, the name from your father, the essence of the food, tell the daily telephone operator to call you back and obligatory transfer the information to the wheel.

Movny template:

It's a weekday at the moment, so could you call me back in 10 minutes?

Perhaps I can help you?

3.6. To complete the task, you need to complete the following steps:

Summarize Rozmov (inform him that you yourself are going to work as a result of the telephone call) in order to prevent mutual understanding and show the interviewer that it is time for Rozmov to end;

Tell Rozmova to tell the spivrozmovnik that you sensed everything he said;

Give a thought to a spivrozmovnik about Rozmova;

Complete the procedure (submit the call to clause 3.8.) and complete the check when the spirosis is in place.

3.7. As soon as the coronavirus tightens the rose, you should get out and, having sent urgent inquiries, say goodbye to him or arrange for a repeat telephone call or call.

Movny template:

Have you run out of food yet?

Vibachte, before my arrival, let's continue our rosemah after 17.00 (tomorrow, for special reasons). Skoda, why is she trying to interrupt our rosemova?

I think we’ve discussed all the food, so let’s finish our prayer.

3.8. When you are finished, call the people who called and say goodbye.

Movny template:

Damn, they called.

Thank you for a call.

Thanks for the information.

Good bye!

All the best!

All the best!

3.9. As the telephone rings during the day, it is not necessary to say: “We have a break for the day, so I ask you to call back after... one hour.” If you have already picked up the telephone, you should keep the telephone conversation with the spivozmovnik in accordance with this Standard.

4. Rules for conducting telephone calls when leaving a telephone call

4.1. At the hour of the exit telephone call, the employee is obliged to greet the holiday service “Good morning” (before 12.00) or “Good day” (from 12.00 to 18.00), clearly indicate the name of the municipal authority and introduce himself (by calling your nickname, name, according to your father).

Movny template:

Good afternoon! Call you for the administration of municipal lighting "Ulyanivsky district", .

Good morning! This is due to the administration of the municipality "Ulyanivsky district".

4.2. If you need to know the name (name, position, contact details) of your friend, write down his name and then call him by his name.

Movny template:

Vibachte, how can I be brutal to you?

Could you please tell me your name?

4.3. If you need a specific person, please ask by phone. If you need people every day, you need to kiss them, if you call them on the phone, or ask them to tell you who called, and withhold information, if you can be easily identified.

Movny template:

I can talk to...

You can ask by phone.

Request, please, by phone.

4.4. Since the call is transmitting information, asking for information, and the security officer does not know whose competence it is to provide what to say, it is not possible to convey the essence to the one who first picked up the phone. Please carefully check who is serving your food.

Movny template:

Who can I talk to so...?

I'm calling for food...

Who can I communicate with?

I would like to know...

4.5. At the very beginning of the call, you need to check with the support worker to see if anyone can hold the call at once, and also if you want to call him back (in case the support worker has not been assigned an hour for telephone calls).

Movny template:

Is it safe for you to talk to me right away?

Can you give me another hour?

Can you talk to me or call me back now?

What time is it for Rozmova? (“What time am I?”, not “What time am I”).

4.6. During business discussions, it is necessary to briefly and competently state the essence of the problem. It’s best to prepare ahead of time for dinner, plan meals and take note of the sequence of discussions.

Movny template:

I need to inform you (inform you about this)…

I can tell you (explain to you)…

Could you please advise on nutrition?

They asked me to contact you about food...

4.7.How long does it take for the rosemary to drag on, and then to properly dispense with the sprouting agent? What is the time to continue the rosemary?

I won't bother you?

4.8. When the meeting is completed, go to the spivozmovnik for Rozmova and say goodbye.

Movny template:

Thank you for information (consultation)!

Thank you for those who have come to my hour!

Thank you for your help!

Good bye!

All the best!

4.9. If you have dialed the wrong number and cannot interrupt the ringing, you need to cancel it.

Movny template:

I'll ask again, I have mercy on the number.

Addendum 1

up to Standard

telephone calls from applicants

The calls of the applicants to the authorities often reveal the nature of the brutalization to the remaining authority. Applicants call as a way to clarify their money and claims, if their problems could not (or did not want) to be resolved by individuals and organizations whose competence includes most of these problems. It all comes down to the point where the crooked applicants are overwhelmed, driven to the point of finality, and speak emotionally, in elevated tones. Therefore, when dealing with angry applicants, it is important not to quickly and effectively solve their problem and help their superiors, and then give them psychological assistance over the phone. The following recommendations from psychologists will help you with your nutrition:

1. Don’t ever act like a crazy person. Angry people don't listen to arguments. Your first priority is to calm people down and understand what the essence of their problem is. Become a good listener, and may your holiday mate “will spoil your soul.” A respectful listener is sooner seen as a friend, rather than an enemy.

2. Do not take junk addressed to any organization into your pocket. Those who called you do not mean that you are guilty. So, calm down and don’t take the call to your liking. Don't waste your self-control. Breathe deeply and speak in an even voice. “Important” bells are best received standing or in Russia, with gestures.

3. The more aggressive your partner is, the more calmly you will show yourself. It is impossible to communicate with a reasonable Rozmova and a human being who constantly screams and showers you with her husky. Bring your comments to the point of sensitive vigils, until your anger is exhausted by itself. Only this post can be published in a constructive manner with him.

4. The calls of your language must sound less active than your spivrozmovnik. If you are on equal terms with him, you may end up in a conflict.

5. Keep a cold-blooded and windy face until the end. Even though we were not displeased by the words of your companion, you are not to blame for this, neither in words nor intonation. Get better at yourself, and make the situation even more comfortable. Try to stand in the place of people, so that you feel bad about it. Listen clearly.

6. Let the people speak out until the end, so as not to “let the couple through.” Other people are as evil as they just want to talk, to “win their souls.” So don’t stop earning money.

8. Encourage contact so as not to waste time. Make it clear that you are open to discussing any possible problems and making contact and mutual understanding. It is important that Rozmova maintain an attentive and calm tone and convey positive emotions, thereby creating an atmosphere of mutual trust.

9. Use pauses to redirect Rozmov in the right direction. Now, “turning to the main route” of the conversation, begin as if a new semantic paragraph: speak clearly, on the beginning of the proposition, it is not bad to go back to the spivrozmovnik on the name of the father, or to create a kind of respect for the future. talk while lifting the front pouch.

10. If you thought that you wouldn’t live to see the next break, you might as well interrupt the sleepover tactfully. Don’t worry about the fact itself, but provide specific nutrition that is relevant to the essence of the matter.

11. Don’t allow yourself to be drawn into a conversation because you won’t be bothered to deal with it. Encourage only those who are directly related to the discussed problem.

12. Repeat to the applicant what you said in your words. Repeating word for word those who told you a person in the heat of anger, you somehow translate Rozmova into a more neutral tone, repeating those words without the same emotions, as if you had invested them yourself.

13. Be unique! Non-oppositionality conveys a conflict situation to a more serious task.

14. Don’t tell people that she’s wrong. This does not change his mind, but rather cap his pride, and take a position of self-defense. After this, it’s unlikely that you’ll be able to roll over him. It’s better to act more diplomatically: “Perhaps, I’m wrong, but let me see...”. This is a good way to present your argument to the spivrozmovnik. Present your arguments briefly and clearly. Your evidence may be correct in essence, precise and literate in form.

15. Avoid compromise first. Whenever there are any differences, try to resolve them tactfully.

There are 3 rules to help you:

1) the rule of three pluses: praise your peer or give him a compliment at least 3 times (at the beginning of the conversation: “Dyakuyu, Olga Ivanivno, for your ignorance to this problem”; in the middle of the conversation: “I like your penetration" and upon completion of the procedure: “It was a pleasure to catch up with you. We respect all your concerns”);

2) the rule of sharing: striving to achieve mutual benefits (“You and I share the same diet, which is the best nutrition”);

3) please the rule: provide food to the sick person in such a manner that he will immediately say “So.” The more your partner gets along with you, the more likely you are to reach a compromise with him.

16. Do not kiss the unknown. You can only make commitments that you can truly earn. Nevykonan and obviously shabby habits are working and depicting people even more, without your help helping them. Don’t be afraid to tell your spouse that you need to be happy again. Every time you create an enemy, you are trying to help him. If you decide to help, then you can start earning money.

17. In everyday situations, do not say that you cannot help the applicants. Having identified the details of the difficulties, it is necessary to immediately inform the applicant of the plan of action. Try to find a solution. The best way to complete the process with the applicant is to find a solution to your problem. If you can’t do it yourself, send it to those volunteers who can help. Please first explain to your colleagues that the applicant is worried about the applicant’s money, so that you don’t have to pay anything else. This, as a rule, leads people even more out of themselves.

18. Provide details, work out the signs, write down the main points of the claim, informing the person about your illness (“check in, I’ll write it down right away”), so that you know about those who value your illness and ask for more help. youmu.

19. Be tactful, do not destroy between special spheres. Do not dwell on potentially conflicting topics (privacy of life, individual considerations).

20. Don’t confuse tactfulness with gentleness. What Rozmova does not mean at all is that everyone should agree with the spivrozmovnik, compromise on all parameters, in order to cope with the garne of hostility. Don’t give in to the spy, so that someone doesn’t develop a hostility that you agree with all his words. Say “no” when the truth is necessary.

21. Yakshto Vi vinni, vybachtesya yaknaishvidshe. Wider development is an effective way to aggravate a conflict situation.

Don’t be fooled, vibachennya za vysunnennya vipravdan – it’s no longer vibachennya. Take full responsibility for your mercy (or the mercy of your structural defect). Find out that you were wrong - decisively and without prejudice. Uniquely select the words “ale” or “yakscho”. This “ale” has a clear subtext: “In truth, I am not harming you.”

Don’t belittle, recognize the mercy with almost a dampness. Don’t indulge yourself in the face of the coronavirus, don’t get overwhelmed by compliments. Obviously explain the way in which everything can be corrected.

__________________________________________________

Addendum 2

up to Standard

Stop phrase

the word “call” doesn’t have a weak voice – it always falls to the end:

______________________________________

In fact, the telephone is the most popular method of communication. It helps to shorten the time interval necessary for finishing various meals, and to protect the financial costs of traveling to other places and countries. Current business will inevitably end with a lot of telephone conversations, which make it difficult to cope with the hassle of letters and letters in a business style, and travel to distant locations. In addition, the phone will provide the ability to carry out remote negotiations, supply food and make arrangements.

The success of skin care depends on the correct conduct of telephone conversations It is even enough to make one call to create secret hatred about the company. If the enemy turns out to be negative, it is already impossible to correct the situation. It is important for you to know that it is smarter to speak on the phone in business.

What's this?

Business fusion – the completion of professional tasks and the improvement of business relationships. Business calling over the phone is a specific process, so you need to prepare carefully.

Before making a telephone call, please clarify some basic points.

• How effective is this call?
• Why is it important to know your partner’s personality type?
• Chi mozhliva osobista zustrich?

Having realized that a telephone conversation is imminent, it is necessary to study it in advance and learn the rules that will help you conduct telephone conversations at a high professional level.

Features and standards

The procedure for calling by phone is simple and includes upcoming stages:

• greetings;
• manifestation;
• clarification of the availability of a special time for a sick person;
• description of the essence of the problem in a short form;
• nutrition and support for them;
• completion of the conversation.

The culture of telephone conversations is one of the most important warehouses of business sales. The specificity of telephone communication is determined by the factor of remote communication and the dependence of the work on just one information channel – the auditory one. Therefore, the implementation of ethical standards that regulate telephone communication is an important factor that matters the effectiveness of the business and the development of mutual relations with partners.

Business telephone etiquette for exit calls includes a number of rules.

• Before dialing, you must check the correctness of the number. It’s not a good idea to put food on the milk once. It is necessary to check with the subscriber, and after the call is completed, check the number again and call back.
• Obov'yazkova's mind is a manifestation. After staying at the side of the spivozmovnik, you need information, vikory and vital words, the name of the enterprise, the seat and the nickname of the spivrosovnik, which rings the bell.
• It is recommended to fold the plan in advance, which reveals the outline (in the form of graphics/diagrams or text forms). It is necessary for the mother to write down the task beforehand, so that their progress can be recorded during the telephone conversation. Also, do not forget to recognize the problems that have arisen in the way of achieving this and other things.

• 3-5 hours is the average hour to spend on business. If the designated gap is rejected, reasonable decisions will be given special attention.
• You can’t turbulence people with calls early, long breaks for lunch or after the end of the working day.
• At the time of a spontaneous call, without having previously discussed with a partner, the obligatory mind is to clarify the availability of the sleeper's time and indicate the approximate hour required for proper nutrition. If it is the end of class at the time of the call, you can negotiate a different hour or recognize the call.
• After finishing your ceremony, you need to give your holiday a full hour or cancel the list.

When a telephone call is interrupted, the person who initiated the call will call back.

The etiquette for telephone conversations during outgoing calls also includes a number of important points.

• You must answer the call after the third ring.
• To use this method, you need to name the name and organization. It is customary for a great company to be called not a company, but a subsidiary.
• When the call is made, Milkovo responds carefully, having clarified the situation.
• Materials that are being researched for work must be in full view, and the plan of development is in front of your eyes.
• A trace of unique one-hour communications. Dzvinki varto accept on cherzi.
• When responding to calls that involve criticism of a product/service or business in general, you must try to understand the attitude of the social mediator and take part of the criticism on yourself.
• During working hours, it is recommended to switch on auto-send. Please provide up-to-date information at your contact so that it will be relevant to all clients.
• If the specialist you need to ask is not in place, it is necessary to request your assistance in transmitting information.

You can see the fundamental principles of business planning by phone.

• It is necessary to prepare in advance for telephone conversations with clients, having compiled a plan with goals, main points, the structure of future developments and ways of dealing with major problems that may arise during the development time.
• You need to pick up the phone with your left hand (for left-handed people - with your right hand) after the first or the other signal.
• It is necessary to protect the documents in order to protect the subject of the study.
• The subscriber's message may be equal and streamed. It is important to listen to your partner and not interrupt your conversation during the hour. It is recommended to reinforce your participation with the rose with small remarks.
• The hassle of telephone communication is not to blame for overexerting 4-5 minutes.

• During any kind of discussion, it is necessary to control the emotions that come under control. Regardless of the injustice, find and move the tone on your partner’s side, show patience and practice calmly squeezing the super-cheek.
• As you speak, you must be careful about your intonation and tone of voice.
• It’s unpleasant to interrupt the conversation, which is similar to other calls. In extreme cases, you must contact the subscriber if you need to interrupt the call, and only then connect to another call.
• It is important to have paper and pens on the table so that you can immediately write down necessary information.
• The subscriber can complete the call by calling. If you need to implicate Rozmova in the near future, finish it thoroughly. It is necessary to say goodbye to your friend and say goodbye, before showing respect.

After the end of the business meeting, spend the next hour analyzing your style and identifying any mistakes made in the meeting.

Etapi

As has already been stated, business calls on the phone will not require a lot of time spent. According to the rules, such a telephone service can charge no more than 4-5 hours. This is the optimal period of time that allows you to manage your nutrition.

During a business call on a service telephone, it is necessary to follow the sequence of stages that form the structure of the call.

• Look for additional special phrases that indicate the hour of arrival during which the call will sound.
• Please inform the virtual spivozmovnik of the name and plant of the spivorbitnik, which call is active, as well as the name of its organization.
• Please note that the holiday season is in full swing.
• A concise summary of the main information. At this stage, it is necessary to identify the essence of the problem in one or two phrases.
• Feedback and feedback on them. It is necessary to show interest before the nutrition of a sick person. The responses to them are intended to be clear and provide reliable information. If you are a health worker who answers the call and is not competent in nutrition, please contact someone who can give you an accurate answer by phone.
• Complete the speech. Telephone Rosemova is used by his initiator. This can also be done by the elder behind the garden, just like the woman.

Phrases to complete the rosemova include the words “pay for the tinkle” and “want for success.”

To improve the efficiency of mobile phone calls, follow these recommendations:

• prepare necessary correspondence in advance;
• have a positive attitude towards Rozmova;
• express your thoughts clearly, finishing your thoughts in peace;
• fix meaningful words;
• the uniqueness of monotony, the changing pace of speech;
• take pauses at necessary moments of learning;
• provide information that promotes memory;
• do not vikorize harsh expressions;
• When removing the visible traces, preserve friendliness and show respect to the outbreak.

Apply dialogue

The following examples of telephone conversations will help you understand the essence of business negotiations. Dialogues clearly show how to communicate with a client or business partner on the phone in order to prevent misunderstandings.

Example of telephone dialogue No. 1.

• Hotel Administrator - Good morning! Hotel "Progress", added armored car, Olga, I hear you.
• Guest - Hello! Tse Ivanova Maria, representative of the Kazka company. I would like to make changes before booking.
• A - Yes, absolutely. What would you like to change?
• D - Is it possible to change the check-in and check-out dates?
• A - Yes, absolutely.
• D – The period of stay will not be from 1 to 7 Sunday, but from 3 to 10.
• A - Good, the armor has been changed. We look out for you at our hotel on the 3rd of Wednesday.
• G – Dyakuyu. Good bye!
• A - Good luck to you. Good bye!

Example of telephone dialogue No. 2.

• Secretary - Hello. Firm "Svyato".
• Partner - Good afternoon. Tse Petrova Olena, representative of the creative team “Flight of Fantasy”. Can I speak to your director?
• “It’s a pity that there is no one in the office at the moment, but in the community.” Can I help you in any way? Can you tell this to you?
• - So, please tell me, if you’ll be on the spot?
• C – It won’t be possible to turn around until the third anniversary of the day.
• P - I tell you, I’ll call you back. Good bye!
• S - To the party!

Ethics does not deprive control of the business accounts of business partners and establishes connections with competitors, and also ensures the correct organization of telephone services. Following the rules of business practice over the phone, which ensures thorough treatment of the skin point, will ensure an effective result and long-term partner reports.

“Rozmova’s phone lies on the path between mystique and life. This is not about people, but about the image that develops in you when you hear him” (André Maurois).

Enter

Knowing the basics of business etiquette and establishing good contacts is an important part of the professional qualifications of practitioners. According to statistics, over 50% of business owners actively use their phone.

Intermediate negotiations have a lot in common with direct business negotiations. Failure to adhere to the basics of telephone etiquette affects the image and reputation of any organization. What are the basic rules for using a telephone?

5 stages of preparation before telephone conversations

The pouch of telephone conversations has plenty to keep in mind when planning. Effective calls cannot be spontaneous. Preparation and planning of negotiations can be intelligently divided into 5 stages.

Rules for telephone calling in the business sector

• On the cob of roses you cannot say the words: Hello, I hear you speak. The first and most basic rule is to kindly introduce yourself before calling. For example: “Good afternoon. Manager Tetyan. Company "Fortuna".
• Keep your conversations short. It is not possible to negotiate to please someone else on the right. For this purpose it is necessary to assign a special agent a sustrich.
• Before the hour of prayer, convey the rumor many times - a vile tone.
• Negotiations are conducted only with persons who praise the decision.
• The obitsyanku will call back and then quit immediately, as soon as the problem persists, or by delay.
• If the clerk is not at work, it is possible to exchange information with the help of another professional or assistant kernel. Substitutions for notification through third parties or automatic transmissions must be planned in advance, following the rules for calling by phone. Ask the secretary to organize the transfer of data and control it so that the stench reaches the addressee no matter what.
• Registration for auto-show starts from the date and time of the call. After a short introduction there will be words of farewell.
• You can't stop telephone calls without a line, but any call can help you get rid of important information or arrange your convenience. Pick up the receiver quickly until the third ring.
• Obviously, you can’t connect to two phones at the same time.

1. Conduct negotiations quickly and energetically. Clearly and clearly presenting arguments that support nutrition without troubling pauses or unimportant phrases.
2. A pause can be an issue for more than one minute, since the fakist is searching for a document. If the phone number checks later, you have the right to hang up.
3. The amount of ob'yazkova for dzvinkiv. Laika and screams in any case can be heard until the ethics of spilkuvannya on the phone are destroyed.
4. During telephone conversations, it is not recommended to use jargon, profanity or profanity. It is not necessary to use vocabulary and terminology, as this may be unintelligible to the scientific community.
5. You can’t cover the handset or microphone with your hand when you’re surrounded by colleagues, because splinters will probably sense this rozmova.
6. Be careful to check on the guest, the agent, if you are talking on the phone - this is not a violation of business etiquette. At this time, you need to shake off, voice the reason and recognize the hour for a new call.
7. If the call fails, if the call is interrupted, the number of the one who called is dialed again. During the hour of negotiations between the company representative and the client, deputy or partner, the representative calls back again.
8. Having completed the negotiations, it is time to once again voice the benefits and home ownership.
9. He will finish the conversation and say goodbye to the first ones who phoned, and the eldest behind the seat, behind the eyelid.
10. Broad words are indispensable at the hour of completion of prayer. As a farewell message, you can send a special message to your birthday party: “Let’s go tomorrow” or “Call us until...”.

What viruses are unique?

7 secrets of successful calls

1. The rules of telephone communication with clients assume that effective negotiations fit into 3-4 minutes.
2. Posture and intonation are as important as the information conveyed during the meeting.
3. What kind of spivrozmovnik are you like? Shvidko chi polno. Successful managers can adapt to the pace of client promotion.
4. One-word “so”, “no” are better understood on the hot air. For example, the client says that you will be there on Friday, but not without saying “so”, but to indicate the work mode.
5. If Rozmova takes a long drag, then it’s better to drink the spivrozmovnik. The tone that changes is not allowed by the rules of talking on the phone with clients.
6. Icons and recordings of telephone conversations on the notepad will help you to keep track of important discussions. A business person does not use paper or calendar sheets for this stuff.
7. The peculiarity of the phone is that it can overcome some shortcomings. You must guard your diction and language with respect. You can improve your negotiation technique by recording and listening to your conversations with clients.

When a client calls...

The client, having called, may not even tell himself, immediately starting to express his problem. It is necessary for him to tactfully ask: “Vibach, what is your name?”, “What organization are you in?”, “Would you kindly tell me the phone number?”

The rules for communicating over the phone with clients are related to the fact that you must transfer information accurately if you have the necessary data. A client who has not reached a certain level will no longer contact your organization.

Sometimes the mother is confronted with an angry or nervous client. Yogo skarga is better than to listen and not to interrupt. You will only be able to achieve a constructive dialogue if you speak out. Feeling the image, you need to hang up.

Dzvinki in huge towns and in the countryside

Narada ta dilova sustrich – tse hour, if the rules require you to avoid the calls. A live voice is a priority. Negotiations that embarrass those present are unacceptable.

Answering the call on a business call means showing your partner that you don’t value spending an hour with him, that the person who called is important.

There are also important reasons, for example, the illness of a relative, a great contract. The rules for calling by telephone stipulate that those present must be informed before the interview or gathering, so that a proper call can be made regarding them. Rozmov should carry out the trace as quickly as possible (no more than 30 seconds) in another office.

A person who talks on the phone during a private meeting, in a restaurant, at meetings looks uncultured and thoughtless.

Dilova Rozmova on the phone. butt

Option 1

Kerivnik: Satellite Center. Good afternoon.

Secretary: Good afternoon. Union of Living Partnerships. Morozova Marina. I'm calling about the drive for the competition.

R: Oleksandr Petrovich. I hear you.

R: Yes. You can book a conference room for 150 minutes.

Z: Dyakuyu. This controls us.

R: Then it will be necessary to send us a guarantee certificate.

Z: Good. Can I send notifications by mail?

R: So, if you go for three days.

Z: Tse long.

R: You can send it with a courier.

Z: So it’s possible. Thank you for the information. Good bye.

R: Good luck. Let's do it for the sake of spivpratsi.

Dilova Rozmova on the phone. Butt 2

Manager: Hello. I would like to talk with Ivan Sergiyovich.

Exhibition director: Good afternoon. I hear you.

M: Volodymyr Tse Baluev, manager of the Maxi Bud company. I'll call the negotiations office to clarify the prices.

D: Very nice. What exactly do you want to know?

M: How has the amount of exposure per square meter increased?

D: Yes, it grew. One square meter in the pavilion on the 1st floor costs six thousand carbovants, and in the open exhibition – three thousand.

M: I see. Thanks for the information.

D: Be kind. If you need power, call.

M: Dyakuyu. I'll return for consumption. All the best.

D: Until the day.

Visnovok

Establishing the rules for sharing telephones with clients becomes an invisible part of the image of any organization. Living companions give precedence to companies with which they accept mothers. Effective business strategy is the guarantee of successful profits, and also the financial well-being of the enterprise.

Sometimes, instead of the initial long beeps, the call after dialing a number is heard slightly. In this case, the beeps do not sound - the beeps go on for an hour until you hang up, or the dialing process is canceled.

What can this mean? The situation is simple, if you can hear short beeps when the subscriber calls, and we will look at them immediately.

Your subscriber communicates with any other

A landline telephone line has constant short beeps after dialing a number, which means that at the end of the day people are busy with everything else. You will only be deprived of your time until Rozmov’s docket is completed. However, sometimes short beeps can result from this problem if the subscriber does not answer the call, just a few seconds earlier to the telephone number. The first person who calls hears long rings on his handset, but you get short ones because the line is already busy.

Sometimes short beeps on a landline phone mean that the number has been canceled for any reason or is completely removed from service. You can understand this only if you have called a number of times throughout the day to the number to call you.

When you call your mobile phone, short beeps also mean that your subscriber is busy with something else. The stench is often accompanied by the voice of the informant: “Occupation subscriber, call back later”. You just need to have some patience and patience if you need people to finish the rozmova. After the call is completed, many operators will send an SMS from the predictions: "The subscriber has finished calling, and you can call him back".

Problems in the border

Parts of the short beeps can be heard almost if the line is overloaded, and the mobile communication stations cannot cope with the flow of subscribers. This situation regularly arises in the first year of the New Year, when everyone rushes to call loved ones and not so close acquaintances to say hello, see the needy, etc.

It’s far from New Rock, and the phone beeps with a partial pulsating beep after dialing a number - all the same, the reason is problems with the connection. Guess what is there not far from you or your subscriber in the newly settled novobudovo? Perhaps the demand for your personal station has grown, and you cannot process the wave of calls and Internet packages.

Via the “black list”

If you hear short beeps regularly, for several days after a while, if you only dial one specific number, but other numbers can be reached without problems - perhaps the person you want to talk to has put you on the “black list”. This is the name of the list of “unfortunate” numbers that you don’t want to mess with. The blacklist function is available on all phone models, and is also available from mobile operators (for a fee).

You can figure out that you have been added to the “black list” by the nature of the beeps: immediately after dialing the number, you hear one or two long normal beeps, which are replaced by partial beeps for the “Busy” signal. The message “Viklik Vidhilenii” may appear immediately. Please remember that beeps of this nature do not necessarily mean they are included on the “black list”. This way the network can react to a weak or unstable signal.

After redialling, the signal passes through and a connection with the required number is established. It is only possible to admit the presence of a “black list” once in a while, since the situation is repeated several times, and over an hour. It’s difficult to verify: all you have to do is dial the “stubborn” number from another phone, unknown to your ruler. If the initial beeps sound, it means that your number has been added to the “black list”.